Fluent in both abstract and concrete aspects of design and expert in iterative, team-empowering processes, I can help frame a vision and make it real in partnership with business stakeholders, technologists, and customers.
The above diagram depicts a human-centered process that revolves around the people for whom a product or service is intended. Design is just one among several key functions that collaborate to ensure the organizationʼs success by meeting and exceeding customer expectations. This cross-functional collaboration must be concurrent and iterative. In short cycles of continuous learning the team alternates between abstract thinking and concrete making.
I help teams cultivate such iterative and adaptable approaches to innovation (e.g. Agile, Lean UX, GV Sprint) that are people-centered, data-informed, business-intelligent, and implementation-aware. Practicing a collegial style of leadership, I thrive on cross-functional collaboration and lead by example. Through design strategy, empathy, teamwork, craftsmanship, and technical ability, I help deliver fulfilling experiences with products and services that are effective, meaningful, and pleasurable.
Stanford Health Care, MyHealth Patient Application
Facilitated, sketched, and prototyped for a series of team workshops with E.ON Energy based on GV Sprint.
Storyboard sketch for an automobile innovation project.
Lo-fi paper prototypes for Stanford Health Care, MyHealth Patient Application.
Hi-fi dynamic prototypes with HTML, Sass, jQuery, and Git serving both user validation and design documentation.
Prepare and conduct regular and continuous customer validation, here for Stanford Health Care, MyHealth Patient Application.
Prepare and conduct regular and continuous validation with customer support representatives, here for Stanford Health Care, MyHealth Patient Application.
Workshop with Stanford Health Care, ITS Education (in-house training), on principles of human-centered design within an Agile / Lean process.